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Terms & Conditions

Terms & Conditions of Service

The following terms apply to pool service from Tarpon Pool Cleaning & Repair. Plain and upfront, so you know exactly how we operate before we ever open your gate.

Weekly service includes

  • Maintain proper water balance (chlorine, pH, alkalinity, conditioner level)
  • Empty baskets weekly
  • Brush tile, walls and steps as needed
  • Vacuum as needed

Our monthly service includes 4 weekly visits. In months with 5 weeks, service will not be provided during the fifth week, and no additional charges will apply.

Note: Tarpon Pool Cleaning & Repair reserves the right to skip up to 2 weeks of service a year (due to vacation, holiday or sick leave).

Terms of service

  1. 1

    Safety

    The owner is responsible for maintaining compliance with fences, gates, backwash lines and all other such safety issues.
  2. 2

    Water level

    It is the homeowner's responsibility to maintain proper water levels.
  3. 3

    Filter cleaning

    The pool filter will be cleaned every 6 months. This charge will be added to the monthly bill for the months it applies.

    • DE filters / multi-cartridge: $160.00
    • Single cartridge: $25.00
    • Specialty filters: priced case by case
  4. 4

    Chemicals

    Each monthly service includes 2.5 gallons of chlorine and up to a quart of acid per week. Any additional chemicals needed (algaecides, phosphate blockers, shock, etc.) will be billed to the customer.
  5. 5

    Payment terms

    Service is billed on the 15th of each month. Repairs are billed when completed and must be paid immediately. If not paid another way, the credit card on file may be charged.
  6. 6

    Access to your pool

    For locked gates, please provide 2 keys or the combination code. If we arrive on your regularly scheduled day and are not able to access the pool, a credit will not be issued.
  7. 7

    Rainy days

    On rainy days, only chemical service and emptying baskets will be performed. No refunds are issued for this type of service.
  8. 8

    Termination

    Either party may terminate service at will, with no advance notice. Service is billed monthly, and there is no prorating for termination mid-month.
  9. 9

    Pets

    The homeowner is responsible for containing and restraining their pets.
  10. 10

    Additional cleanup charge

    If the pool is unusually dirty at the time of scheduled service due to landscaping or pets, an additional charge will apply for the extra cleanup.
  11. 11

    Repairs

    All major repairs will be communicated to and approved by the customer before any work is done. Any repair over $300.00 requires a 50% deposit before the repair can begin. All requested repairs are charged at $100.00/hour plus the cost of materials.
  12. 12

    Filtration system maintenance

    Filtration systems need to be kept in good working order. DE filters should be taken down and cleaned every 6 months. Cartridge filters should be broken down and cleaned every 3 months.
  13. 13

    Plaster staining

    Under the terms of this agreement, Tarpon Pool Cleaning & Repair will not be held responsible for any staining of plaster. Plaster is made of natural materials, so shading and color variation are natural and unpredictable.

Questions about any of these terms? Call 727-425-0057 or email team@tarponpoolcare.com.

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